I can't stress it enough - the image you present over the phone is just as important as the image you present when you stand in front of someone. Here are my top ten telephoning tips for clear and considerate communication.
T alk slowly (see my earlier post: Slow Down!)
E nunciate (speak clearly, articulate)
L isten actively to the caller
E mpathize with the caller
P ick up the phone quickly (2-3 rings is appropriate)
H ave a good attitude
O ffer your services or help
N ote down important information
E nd on a positive note
S mile!
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